Skip to content
Embark on a transformative journey. Connect to the world. Discover new opportunities and drive growth and innovation for yourself and your company.
Os nossos tipos de Suporte
Basic Support
Basic support is intended for companies that need assistance with daily tasks. This level of support can also be scaled according to the complexity of the issue, evolving into specialized support based on hourly allocations or changes to the initial agreement.
- 24/7 Support
- Incident Category
- Urgent
- Response time within 12 hours
- Normal
- Response time within 24 hours
- Low
- Response time within 48 hours
- Urgent
- Remote Diagnostics
- Hardware Replacement/Repair
- Direct Manufacturer Assistance
- On-site Visits
- Regular Software Updates
- Not Included:
- Network Architecture Support
- Network Optimization Support
- Support for New Network/System Implementations
Specialized Support
Our specialized support is designed to meet the most complex requirements of businesses, providing assistance not only in day-to-day tasks but also in strategic initiatives and complex projects. We adapt and expand this support based on the specific needs of your organization.
- 24/7 Support
- Incident Category
- Urgent
- Response time within 2 hours
- Normal
- Response time within 12 hours
- Low
- Response time within 24 hours
- Urgent
- Remote Diagnostics
- Hardware Replacement/Repair
- Direct Manufacturer Assistance
- On-site Visits
- Regular Software Updates
- Network Architecture Support
- Network Optimization Support
- Support for New Network/System Implementations
About Us
We Are An IT Consulting Firm Specialized In Simplifying And Empowering Your Technological Journey. We Strive For Excellence To Provide Tailored And Effective IT Solutions.
Our Ambition Is To Exceed Expectations, Fostering Innovation And Quality, Enabling Even Small Businesses To Achieve Significant Milestones. If You're Seeking Innovative Solutions For Your IT Infrastructure To Drive Your Business Forward, Contact Us Today. Together, We'll Unlock Potential, Building An Extraordinary Technological Future, One Connection At A Time.
Certified Partners
